Shipping Policy
At Vilavase, every Skillet is made-to-order, crafted just for you to ensure top quality. This process may vary delivery times, but it keeps our prices unbeatable. Thank you for your patience and support!
Shipping Carriers: We partner with USPS, DHL, EMS, and local postal services based on your location.
Shipping Times
- Processing Time: Orders are processed within 1–2 business days (Monday–Friday) and shipped the next business day. We don’t ship on weekends.
- Shipping Destinations: We ship worldwide.
- Current Delays: Due to global conditions, expect an extra 5–10 day delay. We appreciate your understanding!
Shipping Fees
Our flat-rate fees cover all shipping costs:
- United States: $3.99 USD
- Vietnam: $1.99 USD
- International (Other Countries): $19.99 USD
Note: U.S. fees are fixed, not based on order total (corrected for clarity).
Transit Time
Times start after the 1–2 day processing period:
- United States: 3–7 business days
- Vietnam: 1–3 business days
- International: 20–25 business days
Note: These are estimates and may vary due to customs or other factors.
Important Shipping Info
- Accurate Details: Provide complete, correct shipping info at checkout. Errors may delay delivery or cause returns—we’ll contact you to fix issues if needed.
- Customs: International orders may face customs delays beyond our control.
Order Tracking
- You’ll receive a confirmation email with a tracking link once your order ships.
- Tracking Tips:
- It may take 1–3 days for the carrier to scan your package.
- No updates? The carrier is still processing—check back later.
- Not arrived by the estimated date? Email support@vilavase.com—we’re here to help!
Incorrect Address Policy
- Responsibility: Double-check your address at checkout. We’re not liable for deliveries to incorrect addresses you provide.
- Redirection: If you reroute your package via the carrier after it leaves our warehouse, we’re not responsible for loss, theft, or damage in transit.
