Refund and Returns Policy

At Vilavase, we aim to deliver perfect Tote Bag and Backpack for your style. If something’s off, here’s how we handle exchanges, cancellations, returns, and refunds.

Exchange Policy

• • No Exchanges: We don’t offer exchanges. You’ll confirm all details (size, design, quantity, etc.) at checkout—double-check, as we can’t accept exchanges for incorrect choices.

Cancel an Order

• • Timeframe: Cancel within 6 hours of placing your order. After that, it may already be in processing or shipping.

• • Fee: 10% of your total order value applies.

• • How to Cancel: Email support@vilavase.com with your order number.

Returns Policy

• • 30-Day Window: Returns are accepted within 30 days of delivery (per tracking info). After 30 days, orders are final, and no refunds apply.

• • Eligible Returns: Full refunds are offered if your orrder arrives:
    • • Damaged, defective or torn.
    • • With a different design, size, or material than ordered.
    • • As the wrong product or not matching its description.

• • Condition: Items must be:
    • • Unused and unmodified.
    • • In original condition (unless the issue is our fault) with tags and packaging.
    • • Free of minor flaws that can be fixed easily.

Steps to Return:

1. 1. Email support@vilavase.com with:
      • • Order number.
      • • Proof of purchase (e.g., receipt).
      • • Shipping label/tracking info.
      • • Photos of defects (if applicable).
      • • Relevant email screenshots from us.

1. 1. We’ll respond within 2–3 business days with a return address (based on your location) and instructions.

1. 1. Pack securely and ship back using a traceable carrier.

1. 1. Send the tracking number to support@vilavase.com.
      Note: No approval, no refund—don’t return without confirmation. We’re not liable for lost packages.

Refund Policy

• • Amount: Full refund (including original shipping fees) for eligible returns.

• • Processing: Up to 3 business days after we receive your return. We’ll email to confirm receipt and refund status.

• • Method: Credited to your original payment method within 10–15 days (bank/issuer dependent).

• • Return Shipping: You pay the return shipping cost—it’s not refunded.

• • Missing Refund?: Check your account, then your bank. Still waiting after 15 days? Email support@vilavase.com—we’ll reply within 2–3 business days.

Important Notes

• • 30-day return limit from delivery—no exceptions.

• • Use a traceable carrier—we’re not responsible for lost/damaged returns.

• • Contact us first, unapproved returns won’t be refunded.

Questions?

Reach out at support@vilavase.com. We’re here to help!

Thank you,
Vilavase Customer Service Team